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battich · Junior Joined: 02 May 2019 Posts: 1

Hello every one,

we have a monitor Magelis HMIS5T with password locked due to user tray 3 times to log in with an incorrect password.
we tray many solutions to load data from the monitor because we don't have any backup for the program inside

can someone help to find a way to load all data inside the monitor or someway to unlock the password?

vzaweddaydeq · Junior Joined: 04 May 2019 Posts: 2

https://www.schneider-electric.co.in/en/faqs/FA291147/
https://www.youtube.com/watch?v=s_y8ndjSYDU

jdcallirgos · Junior Joined: 09 Dec 2019 Posts: 1 Location: PERU

Hello I tried to download my project to Magelis HMISTU via Ethernet y via USB from runtime, But I canot. Please help me. All the time tell me Need a User and Password.

backup and recovery tool is compatible with HMISTU. ???

modnatyuf · Junior Joined: 29 May 2019 Posts: 2

1.
Immediately after downloading a project to an HMI with password expiration enabled, the HMI lockout the configured user name and password by default.
Product Line: XBTGT, XBTGK, XBTGH, HMISTO, HMISTU, HMISCU, HMIGTO, HMIGTU, HMIGK, iPC
In Vijeo Designer, if the Password Management feature is enabled, and the passwords are set to expire, after the first download of the application, the password will be invalid. The HMI will report that the user name or password is invalid. You must reset the password for the user with the User Manager Object.
https://www.se.com/ww/en/faqs/FA275662/
2.
How to initial Magelis HMI screen to factory condition if "Use Security" is set in Download Security
There are two kind of security available in Project of HMI via Vijeo Designer software. One is project security which is used to protect user to access object in the runtime application and another is download security that is used to restrict user to download a new project in HMI.
If you have set the download security under security settings then every time you download a new project into HMI, you need to put in the Username and password. If you have forgot the username and password of the user that have download privilege then only option left is to download via USB Pen Drive using file system. When you download via file system HMI will not ask for download security settings.
Secondly if you have forgot the user name and password for the user you have created in Vijeo Designer project to protect object then the only option left is to put in the new password for that user. Recovering the old password is not possible and then download the project into the HMI.
There might be the chances that the you have the same user that is having object security as well as download security privilege in that case change the user password and download the project using USB file system.
https://www.se.com/in/en/faqs/FA291147/

3.
The "os" for the Magelis HMISTU655 is known as "Vijeo Designer Runtime". "Vijeo Designer" editor creates the Projects that you download to the HMI, and Vijeo Designer Runtime runs the Projects on the HMI. Vijeo Designer editor also contains the Runtime files. When you download a Project to the HMI, Vijeo Designer checks the Runtime version currently on the HMI and if not compatible, it automatically downloads the correct version of Runtime files to make the Project and Runtime environment compatible.
If you install an updated version of Vijeo Designer editor and open a Project from the previous version, it prompts you to convert the Project to the newer version. If you then download the converted Project to a HMI that has the Runtime files from the previous version, it again automatically updates the Runtime files during the download to the newer version.
In other words, usually there should be no reason to have to "update" just the "os" on an existing HMI. Normally you just download your Project and the Runtime files will update automatically if necessary.
Having said that, there is a separate "Runtime Installer" program available under "Schneider Electric/Vijeo Designer/Tools". This will allow you to update only the Runtime files on the HMI. Usually this might be done when someone wants to initialize a new HMI, or when trying to recover a faulted/corrupted HMI.
Note: Updating the Runtime files will erase the project from the HMI.

Who ever created the current Project has enabled "Target Security" under "Environment","Security". Once enabled, they created at least one "Security Group" and one "User" within that group, and gave that user "Download Security Allowed" privileges. They then did one OR two things...
a) Only set "Download Security" = "Use Security"
b) Also set "USB Media Install" = "Use Security"
If only a) was set, then when downloading from within Vijeo Designer while connected to either mini-USB or Ethernet port on the HMI, you will get a password prompt in Vijeo Designer.
Because b) was not set, this will allow you to download your project to a USB key instead and insert and download from the key without password prompt. This method will overwrite the password protected Project.
However, if b) was also set, then when downloading to USB key and then inserting key in HMI, you will get a password prompt.
If you have only been trying from within Vijeo Designer via cable, then try the USB key method and pray they didn't enable security for USB Media Install. To download to the USB key, select "File System" as the "Download" option in the "General" properties section for the Target. Under "Path" browse to your USB Media and then proceed to download.
!Important!
Make sure the USB key is formatted for FAT32!
If FAT16, Vijeo Designer will still download to it without warning and when you insert into HMI and click OK
Video: How to recover the system on the HMIGTU Series?
https://www.se.com/us/en/faqs/FA242275/
Video: How to perform a File System transfer to a USB drive using Vijeo Designer V6.2?
https://www.se.com/us/en/faqs/FA312843/

So extras the project via usb