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How do you enable operation via multi-touch?

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gert
Member 3

Joined: 02 Jan 2015
Posts: 645

Posted: 07/05/2018 19:33 Post subject: How do you enable operation via multi-touch?

How do you enable operation via multi-touch?
https://support.industry.siemens.com/cs/document/109752279/
If you are using an input device that supports multi-touch sometimes inputs via the touch-sensitive display are not recognized correctly or not at all.
Remedy
Check which of the following cases best describes your situation and select the corresponding remedy.

Case 1 - No multi-touch in Windows Embedded Standard 7
You are using Windows Embedded Standard 7 (WS7E). Inputs via the touch-sensitive display are not recognized.

Code:

Validity
Operating system
Windows Embedded Standard 7 (WS7E)
Devices
SIMATIC Panel PC with capacitive multi-touch
IPC and SIMATIC Industrial Flat Panel with capacitive multi-touch
Cause
The operating system Windows Embedded Standard 7 (WS7E) does not support multi-touch. Inputs via the touch-sensitive display are only possible in single-touch mode.
Remedy
You can operate the touch controller in your SIMATIC multi-touch screen both in multi-touch mode and in single-touch mode. To enable inputs via the touch-sensitive display you have to switch the touch controller for Windows Embedded Standard 7 into single-touch mode. In single-touch mode you use the multi-touch display screen with just one finger without any multi-touch gestures.
You switch modes either via the pre-installed Panel Configuration Center or via the "SIMATIC IPC Switch Touch Mode" tool.
Panel Configuration Center
To switch to single-touch mode you start the Panel Configuration Center, select "Touch settings" and click the "SWITCH MODE" button. The touch controller will then work immediately in single-touch mode.

How do you enable operation via multi-touch? How do you enable operation via multi-touch?

Fig. 1

"Switch Touch Mode" Tool
Please read the product information in the following PDF document before using the tool.
Download:
https://support.industry.siemens.com/cs/attachments/109752279/99919105_simatic_switch_touch_mode_product_information.pdf
https://support.industry.siemens.com/cs/attachments/109752279/99919105_SIMATIC_IPC_Switch_Touch_Mode_V1_0_0_0.zip

Case 2 - No multi-touch in Windows 10 Enterprise
You are using Windows 10 Enterprise and have updated the operating system to version 1607. After the update, inputs via the touch-sensitive display are no longer recognized.

Code:

Validity
Windows 10 Enterprise (64-bit, Version 1607, OS build 14393)
Windows 10 Enterprise LTSB (64-bit, Version 1607, OS build 14393)
Cause
The described behavior is due to changes in the operating system through the update to Windows 10 Enterprise LTSB Version 1607.
Remedy
To enable multi-touch input again you install the fix "SIMATIC Multitouch TN Fix V1.0".
The fix is available below for downloading and on the "Documentation and Drivers" DVD of your SIMATIC operator panel.

Download:
https://support.industry.siemens.com/cs/attachments/109752279/109744105_ipc_ifp_mt_tn_fix_v10_product_information.pdf
https://support.industry.siemens.com/cs/attachments/109752279/109744105_SIMATIC_Multitouch_TouchNetix_Fix_V1_0.zip

Case 3 - No multi-touch after long operating period
After a long operating period, Multitouch operator panels can no longer be operated or applications are terminated unexpectedly.

Code:

Validity
This behavior can occur with the devices below.
Devices
SIMATIC IPC477D
SIMATIC IPC677D
SIMATIC IFP
SIMATIC IFP ETH
Situations
The Multitouch operator panel is being operated in single-touch mode and there are many operations.
WinCC / TIA malfunction messages are configured such that with a message an event is triggered by the mouse.
A mouse connected to the USB port of your IPC is frequently used to operate the plant.
Cause
For Multitouch operator panels, the Hidlock.exe process ensures locking between multiple operator panels. Certain circumstances might mean that this process occupies parts of the main memory and after use does not release them again.
Remedy
Replace the "Hidlock.exe" file on the device concerned with a corrected version of the file. The corrected version of the Hidlock.exe file is available below as the download "Multitouch Fix Hidlock".

Download
https://support.industry.siemens.com/cs/attachments/109752279/109738105_IPC_Multitouch_Fix_Hidlock.zip
mirror
[url=https://www80.zippyshare.com/v/kDEdNC4d/file.html]Simatic_IPC_Multitouch_Fix_Hidlock.zip[/url]
[url=https://www80.zippyshare.com/v/FjEodlMd/file.html]SIMATIC_IPC_Switch_Touch_Mode_V1_0_0_0.zip[/url]
[url=https://www80.zippyshare.com/v/TU52JpKT/file.html]SIMATIC_Multitouch_TouchNetix_Fix_V1_0.zip[/url]

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