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anhtoana2 · Junior Joined: 27 Jul 2015 Posts: 4 Location: fasdfas

I cannot see alarms in my Intouch application. It looks OK after restart of application, but some minutes later, the alarm provider is disconnected.
SMC logger message: "alarmmgr Provider '\InTouch' is disconnected".
I have tested the connection in Alarm DB Logger Manager and it is OK.
Any idea?

I have an Intouch application 2014R2SP1, SQL Express & OS Win7 x 32.

klaid · Junior Joined: 07 Jun 2022 Posts: 5

check on this
https://cdn.logic-control.com/docs/Wonderware/Tech%20Notes/Tech%20Note%20821%20-%20Troubleshoting%20WW%20Alarm%20Provider%20Query%20Issues.pdf

klaid · Junior Joined: 07 Jun 2022 Posts: 5

Configure Wonderware InTouch to Access Database Alarms
To view and manage Geo SCADA Expert alarms from within Wonderware InTouch you need to install the Geo SCADA Expert Wonderware Alarm Provider component (see Wonderware Alarm Provider Component) and you need to enable the Wonderware Alarm Provider driver using the Server Configuration Tool.

In Wonderware InTouch, you need to enter the following Alarm Query string:

\\<Machine>:0\ClearSCADA!<Root>

where <Machine> is the machine name of your Geo SCADA Expert server.

('ClearSCADA' is used to retain backwards compatibility with earlier versions of our product.)

Example:

\\W7GBA0214L:0\ClearSCADA!World

On a multi-server system (where one or more machines act as Standby servers to provide redundancy), you specify an entry for each machine that might take over as the Main server. You have to leave a space between each entry, in the format:

\\<Machine>:0\ClearSCADA!<Root> \\<Machine>:0\ClearSCADA!<Root> \\<Machine>:0\ClearSCADA!<Root>

(for a Triple Standby system that has one Main server and two Standby servers)

Example:

\\W7GBA0214L:0\ClearSCADA!World \\W7GBA0375L:0\ClearSCADA!World \\W7GBA0865M:0\ClearSCADA!World

You do not need to include the names of any Permanent Standby servers.

For more information about entering the Alarm Query string, see the Wonderware InTouch documentation.

You also need to fabricate one or more users within Wonderware InTouch. These users will allow you to manage any alarms generated within Geo SCADA Expert. The username of such a user needs to match a Geo SCADA Expert username. Any restrictions that apply to the Wonderware InTouch user are based on the privileges of the corresponding Geo SCADA Expert user. Wonderware InTouch performs its own user validation, so user passwords can be different between Wonderware InTouch and Geo SCADA Expert.

For more information about creating users, see the Wonderware InTouch documentation.

klaid · Junior Joined: 07 Jun 2022 Posts: 5

Install the Wonderware Alarm Provider Component
If you want to view and manage Geo SCADA Expert alarms from within Wonderware InTouch, you need to install the Geo SCADA Expert Wonderware Alarm Provider component and you need to enable the Wonderware Alarm Provider driver using the Server Configuration Tool. You can do this when you first install Geo SCADA Expert (see Installing Geo SCADA Expert) or you can modify your existing installation (see Making Changes to your Geo SCADA Expert Installation). You can find the Wonderware Alarm Provider component in the Server section of the Custom Setup page of the Geo SCADA Expert Installer Wizard.

$Help me! Alarmmgr Provider '\InTouch' is disconnected$

When you perform a Full or Typical Geo SCADA Expert installation, the Geo SCADA Expert installer does not automatically install the Wonderware Alarm Provider component. You need to do a Custom installation and manually select the component.

klaid · Junior Joined: 07 Jun 2022 Posts: 5

check eventually