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mibshosha
Junior
Joined: 24 Mar 2018
Posts: 6
Location: dsahfgaf
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 Posted: 10/09/2018 17:50 Post subject: FTVSE 7 not showing tags from server to client |
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I need your help as I have a factory talk 7 installed on server and 3 clients connected to this server two clients I can read live tags but the third client, I cannot read any tags.
I am using factorytalk view se V7.0.
Note: I checked factorytalk diagnostic and I found this message failed to load data from server 'RNA://$Global/<se>/<area>:<data>' on machine '<computer> |
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Marferol
Junior
Joined: 27 Aug 2018
Posts: 2
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| Posted: 10/09/2018 21:02 Post subject: |
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What Operating Systems do you work with?
What FT Services work with? |
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Onnyx
Junior
Joined: 24 Aug 2018
Posts: 1
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| Posted: 10/09/2018 21:19 Post subject: |
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Loss for Service. Connection to server RNA://$Global/Area name/ RSlinx Enterprise on computer "computer name" has been lost or cannot be established
Question
Loss of communication for 4-5 seconds on a daily basis.
Errors in FactoryTalk Diagnostics below:
Loss for Service. Connection to server RNA://$Global/Area name/ RSlinx Enterprise on computer "computer name" has been lost or cannot be established
Out of Service: The server RNA://$Global/Area name/ RSlinx Enterprise on computer "computer name" is not currently available on any computer.
Cause
A backup application called NetBackup that is used to fabricate incremental daily snapshots and full weekly snapshots was being used.
Solution
The NetBackup application was reverted back to the previous version.
The Policy setting for NetBackup was changed from VMWare to Windows
This is one QA from Rockwell... |
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mibshosha
Junior
Joined: 24 Mar 2018
Posts: 6
Location: dsahfgaf
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| Posted: 11/09/2018 07:43 Post subject: |
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| Marferol wrote: | What Operating Systems do you work with?
What FT Services work with? |
I am using windows 7, 64 bits.
how can I know which FT services I am using. |
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Marferol
Junior
Joined: 27 Aug 2018
Posts: 2
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| Posted: 11/09/2018 14:31 Post subject: |
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You can see what programms are installed by clicking
Start->Settings->Control Panel->Program and Features
As an initial step on Server is to make a Microsoft .NET Framework Repair Tool, Restart the Server and after complete reboot check Services pending are Started. Start the Clients only after complete verification on Server are complete and See if the problem is solved.
https://www.microsoft.com/en-us/download/details.aspx?id=30135
If not....
Taking into account that 2 clients works well and only one have problems it seems your total desktop heap might be exhausted prematurely, before Rockwell services has a chance to allocate required desktop heap for their own needs.
First step: Desktop Heap Allocation in the Registry
Try to modify the SharedSection value:
An Overview
https://blogs.msdn.microsoft.com/ntdebugging/2007/01/04/desktop-heap-overview/
What to modify on Win7 Registry
Cause2
The system ran out of desktop heap.
https://support.microsoft.com/en-us/help/184802/user32-dll-or-kernel32-dll-does-not-initialize
To go to Registry Click Start->Run and type regedit and OK
Go to as in picture
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\SubSystems\Windows
%SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,20480,768 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ServerDll=sxssrv,4 ProfileControl=Off MaxRequestThreads=16
For Windows Vista, Windows 7, Windows 8, Windows 8.1 (64-bit), Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, and Windows Server 2012 R2 (64-bit)
Change only value SharedSection=1024,20480,768 to SharedSection=1024,20480,1024
Read also how to backup redistry before make changes for restoring registry just in case.
https://support.microsoft.com/en-us/help/322756/how-to-back-up-and-restore-the-registry-in-windows
After change Reboot server.
See also..
https://rockwellautomation.custhelp.com/app/answers/detail/a_id/631536/related/1
https://rockwellautomation.custhelp.com/app/answers/detail/a_id/714319/related/1 |
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mibshosha
Junior
Joined: 24 Mar 2018
Posts: 6
Location: dsahfgaf
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| Posted: 11/09/2018 20:10 Post subject: |
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| Marferol wrote: | You can see what programms are installed by clicking
Start->Settings->Control Panel->Program and Features
As an initial step on Server is to make a Microsoft .NET Framework Repair Tool, Restart the Server and after complete reboot check Services pending are Started. Start the Clients only after complete verification on Server are complete and See if the problem is solved.
https://www.microsoft.com/en-us/download/details.aspx?id=30135
If not....
Taking into account that 2 clients works well and only one have problems it seems your total desktop heap might be exhausted prematurely, before Rockwell services has a chance to allocate required desktop heap for their own needs.
First step: Desktop Heap Allocation in the Registry
Try to modify the SharedSection value:
An Overview
https://blogs.msdn.microsoft.com/ntdebugging/2007/01/04/desktop-heap-overview/
What to modify on Win7 Registry
Cause2
The system ran out of desktop heap.
https://support.microsoft.com/en-us/help/184802/user32-dll-or-kernel32-dll-does-not-initialize
To go to Registry Click Start->Run and type regedit and OK
Go to as in picture
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\SubSystems\Windows
%SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,20480,768 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ServerDll=sxssrv,4 ProfileControl=Off MaxRequestThreads=16
For Windows Vista, Windows 7, Windows 8, Windows 8.1 (64-bit), Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, and Windows Server 2012 R2 (64-bit)
Change only value SharedSection=1024,20480,768 to SharedSection=1024,20480,1024
Read also how to backup redistry before make changes for restoring registry just in case.
https://support.microsoft.com/en-us/help/322756/how-to-back-up-and-restore-the-registry-in-windows
After change Reboot server.
See also..
https://rockwellautomation.custhelp.com/app/answers/detail/a_id/631536/related/1
https://rockwellautomation.custhelp.com/app/answers/detail/a_id/714319/related/1 |
i tried all of this and still not working |
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Kirkowsky
Junior
Joined: 06 Sep 2018
Posts: 1
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| Posted: 11/09/2018 20:31 Post subject: |
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| Did you try a complete new installation of the client which not working? |
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mibshosha
Junior
Joined: 24 Mar 2018
Posts: 6
Location: dsahfgaf
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| Posted: 11/09/2018 20:34 Post subject: |
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| Kirkowsky wrote: | | Did you try a complete new installation of the client which not working? |
I removed the full program and installed it again but without success.
and also I checked FT live data test for any tag current quality is bad but when I check item properties I can read the correct data. |
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AIX
Junior
Joined: 06 Sep 2017
Posts: 9
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| Posted: 12/09/2018 15:29 Post subject: |
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Computer with bad client have an account in Computers on FactoryTalk Directory?
What user is logged in FT Directory on it?
This user have access rights in FT Directory security?
You try to start Windows Firewall Config Utility on bad client?
Does SE server an bad client have identical Rockwell patches complex? |
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mibshosha
Junior
Joined: 24 Mar 2018
Posts: 6
Location: dsahfgaf
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| Posted: 12/09/2018 15:42 Post subject: |
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| AIX wrote: | Computer with bad client have an account in Computers on FactoryTalk Directory?
from client I use directory for hmi1 with client password.
What user is logged in FT Directory on it?
This user have access rights in FT Directory security?
how can I know the user logged in FT directory ???
You try to start Windows Firewall Config Utility on bad client?
yes I tried and still the same problem
Does SE server an bad client have identical Rockwell patches complex?
I am trying to download latest patches from Rockwell but how can I know which patches installed in the server
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AIX
Junior
Joined: 06 Sep 2017
Posts: 9
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| Posted: 13/09/2018 04:26 Post subject: |
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Computer with bad client have an account in Computers on FactoryTalk Directory?
| mibshosha wrote: | | from client I use directory for hmi1 with client password. |
In FT Administration console on server or on client with access to FT Network directory, or on FT View Studio see to: System -> Computers and Groups -> Computers. Does that client computer have account here?
| mibshosha wrote: | | how can I know the user logged in FT directory ??? |
On client machine see in notification area in taskbar "Factory Talk Directory" icon. Mouse right click -> Login/Logout. In opened window read "Logon Information", press "Change Logon" button if needed.
Your user must have account in FT Directory (in FT adm console System -> Users and Groups) or must be a member of any group, for example should fit the signs to "Windows Administrators".
| mibshosha wrote: | I am trying to download latest patches from Rockwell but how can I know which patches installed in the server
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You can just install latest patches on server and on ALL clients. Use "Rockwell Patch Roll-up", but only same one pack for server and clients.
Also may use patch validator utility:
https://rockwellautomation.custhelp.com/app/answers/detail/a_id/30393/related/1 |
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mibshosha
Junior
Joined: 24 Mar 2018
Posts: 6
Location: dsahfgaf
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| Posted: 13/09/2018 07:38 Post subject: |
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| AIX wrote: | Computer with bad client have an account in Computers on FactoryTalk Directory?
| mibshosha wrote: | | from client I use directory for hmi1 with client password. |
In FT Administration console on server or on client with access to FT Network directory, or on FT View Studio see to: System -> Computers and Groups -> Computers. Does that client computer have account here?
| mibshosha wrote: | | how can I know the user logged in FT directory ??? |
On client machine see in notification area in taskbar "Factory Talk Directory" icon. Mouse right click -> Login/Logout. In opened window read "Logon Information", press "Change Logon" button if needed.
Your user must have account in FT Directory (in FT adm console System -> Users and Groups) or must be a member of any group, for example should fit the signs to "Windows Administrators".
| mibshosha wrote: | I am trying to download latest patches from Rockwell but how can I know which patches installed in the server
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You can just install latest patches on server and on ALL clients. Use "Rockwell Patch Roll-up", but only same one pack for server and clients.
Also may use patch validator utility:
https://rockwellautomation.custhelp.com/app/answers/detail/a_id/30393/related/1 |
yes bad client have an user account in Computers and Groups in FT admin console.
I will try to download latest patches and I will see. |
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APetrov
Junior
Joined: 05 Sep 2018
Posts: 1
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| Posted: 14/09/2018 08:44 Post subject: |
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Did you try to change the locations between one functional and non-functional clients?
maybe the problem is elsewhere.. |
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