plc.myforum.ro PLCs users www.plc.myforum.ro!    FAQ   Search   Memberlist   Usergroups   Register   Profile   Log in to check your private messages   Log in  FACTORY TALK ACTIVATION HELPER SERVICE NOT STARTING          plc.myforum.ro Forum Index -> ALLEN-BRADLEY(Rockwell Automation) Reg. U View previous topic :: View next topic   Author Message AnveshG Junior 2 Joined: 14 Aug 2017 Posts: 38 Location: India Posted: 01/12/2017 13:56    Post subject: FACTORY TALK ACTIVATION HELPER SERVICE NOT STARTING Hi I am facing problem with factory talk activation helper service. i am getting the attached error. pls help me... [url=http://www.99poze.ro/p/b8adf868f608d996c6a1c4942fe54038.jpg][/url]+ Back to top psgama Member junior Joined: 24 Mar 2014 Posts: 81 Posted: 02/12/2017 01:56    Post subject: Type in Services.msc in your windows search, run it and make sure the service is started Back to top AnveshG Junior 2 Joined: 14 Aug 2017 Posts: 38 Location: India Posted: 02/12/2017 10:40    Post subject: psgama wrote: Type in Services.msc in your windows search, run it and make sure the service is started hi FTActivation Boost service( FTA helper service) is running and started automatically as shown below. Process Identifier (PID) of FTA helper service is established a link to 54967 port as shown below. Still i am facing the error while starting FTA Manager. [url=http://www.99poze.ro/p/dd47eaec7a4ac34e88f0b4e87c91789b.jpg][/url]+ [url=http://www.99poze.ro/p/624e0d584c83045728fdea655dfdee6c.jpg][/url]+ pls help me. Thanks for the reply... Back to top corleone Junior Joined: 04 Oct 2017 Posts: 5 Posted: 02/12/2017 11:30    Post subject: What OS do you work? try to stop the firewall temporarily and and see if it works... Back to top AnveshG Junior 2 Joined: 14 Aug 2017 Posts: 38 Location: India Posted: 02/12/2017 13:37    Post subject: corleone wrote: What OS do you work? try to stop the firewall temporarily and and see if it works... Hi i am using windows 7 professional SP1. Windows firewall was turned OFF. I reinstalled the entire FTView. Still getting the Helper service error. Thanks for the reply. Any Solution PLss Back to top corleone Junior Joined: 04 Oct 2017 Posts: 5 Posted: 02/12/2017 15:00    Post subject: This is what AB said about... The following table has been created to show the communication ports used by individual products. This table does not include any ports necessary for the proper functioning of third party products used in conjunction with Rockwell products, Microsoft Windows, etc. When using any piece of FactoryTalk software (for example, FactoryTalk View SE), it is important to note the reliance of the individual software piece upon the FactoryTalk Services Platform. Thus, when determining which ports to open, include both of the following: Redundant Modules follow the same TCP / UDP ports as the standard Modules. Product specific ports FactoryTalk Services Platform ports In your case: 54967 TCP TCP/IP FactoryTalk Activation Manager Service Name: FactoryTalk Activation Helper. Executable Name: FTActivationBoost. If 54967 is not free, it tries 54977, 54987, 55967, 55977, 55987, 61967, 61977, 61987 So try to change the port after stopping and then restarting service because probably did not tries automatically the other ports. To determine if ports are open or locked down you can run the Port Probe utility attached to the following [URL=https://userscloud.com/to8ysoc6wy11]FreePortScanner.exe - 617 KB[/URL] [URL=https://userscloud.com/bqr0vwue9z1v]SolarWinds-FT-Port_Scanner-1.0.0.zip - 64.5 MB[/URL] How to configure RPC dynamic port allocation to work with firewalls https://support.microsoft.com/en-gb/help/154596/how-to-configure-rpc-dynamic-port-allocation-to-work-with-firewalls Example: If the same computer has both RSLogix 5000 Standard Edition and FactoryTalk View ME or SE installed, this configuration now requires the FactoryTalk Activation Manager. So if the FactoryTalk Activation Client was installed before, it will cause the delay. All Concurrent, Dongles and Automation Toolkit Activations require the FactoryTalk Activation Manager be installed. Check the Add/Remove programs list to see what is currently loaded. Download the latest FactoryTalk Activation Manager Tool. [URL=https://userscloud.com/ced9r2psohs6]4.01.00-FTActivation-Web.exe - 182.1 MB[/URL] Add/Remove Programs Select Start -->Control Panel --> Add/Remove Programs. Scroll down to FactoryTalk Activation Tool. The version of the tool that is installed displays in the listing. In this example, it is version 3.00.00 (CPR9). After installing the new tool, verify the contents of the Activation folder are intact. Open Windows Explorer. Navigate to C:\Program Files --> Common Files --> Rockwell --> Activations or C:\Documents and Setting --> All Users--> Documents --> Rockwell Automation --> Activations. Verify all license files are still located in this folder. If not, copy the contents of the ActivationsBAK into the Activations Folder. Run the Activation tool to enable the Activations again. Click Start --> Programs --> Rockwell Software --> FactoryTalk Activation --> FactoryTalk Activation Tool. Click on the Settings tab. The Start, Stop, Refresh, and Path buttons should no longer be grayed out. Press the Start button. Back to top AnveshG Junior 2 Joined: 14 Aug 2017 Posts: 38 Location: India Posted: 02/12/2017 17:01    Post subject: corleone wrote: This is what AB said about... The following table has been created to show the communication ports used by individual products. This table does not conÈ›ine any ports necessary for the proper functioning of third party products used in conjunction with Rockwell products, Microsoft Windows, etc. When using any piece of FactoryTalk software (for example, FactoryTalk View SE), it is important to note the reliance of the individual software piece upon the FactoryTalk Services Platform. Thus, when determining which ports to open, include both of the following: Redundant Modules follow the same TCP / UDP ports as the standard Modules. Product specific ports FactoryTalk Services Platform ports In your case: 54967 TCP TCP/IP FactoryTalk Activation Manager Service Name: FactoryTalk Activation Helper. Executable Name: FTActivationBoost. If 54967 is not free, it tries 54977, 54987, 55967, 55977, 55987, 61967, 61977, 61987 So try to change the port after stopping and then restarting service because probably did not tries automatically the other ports. To determine if ports are open or locked down you can run the Port Probe utility attached to the following [URL=https://userscloud.com/to8ysoc6wy11]FreePortScanner.exe - 617 KB[/URL] [URL=https://userscloud.com/bqr0vwue9z1v]SolarWinds-FT-Port_Scanner-1.0.0.zip - 64.5 MB[/URL] How to configure RPC dynamic port allocation to work with firewalls https://support.microsoft.com/en-gb/help/154596/how-to-configure-rpc-dynamic-port-allocation-to-work-with-firewalls Example: If the same computer has both RSLogix 5000 Standard Edition and FactoryTalk View ME or SE installed, this configuration now requires the FactoryTalk Activation Manager. So if the FactoryTalk Activation Client was installed before, it will cause the delay. All Concurrent, Dongles and Automation Toolkit Activations require the FactoryTalk Activation Manager be installed. Check the Add/Remove programs list to see what is currently loaded. Download the latest FactoryTalk Activation Manager Tool. [URL=https://userscloud.com/ced9r2psohs6]4.01.00-FTActivation-Web.exe - 182.1 MB[/URL] Add/Remove Programs Select Start -->Control Panel --> Add/Remove Programs. Scroll down to FactoryTalk Activation Tool. The version of the tool that is installed displays in the listing. In this example, it is version 3.00.00 (CPR9). After installing the new tool, verify the contents of the Activation folder are intact. Open Windows Explorer. Navigate to C:\Program Files --> Common Files --> Rockwell --> Activations or C:\Documents and Setting --> All Users--> Documents --> Rockwell Automation --> Activations. Verify all license files are still located in this folder. If not, copy the contents of the ActivationsBAK into the Activations Folder. Run the Activation tool to enable the Activations again. Click Start --> Programs --> Rockwell Software --> FactoryTalk Activation --> FactoryTalk Activation Tool. Click on the Settings tab. The Start, Stop, Refresh, and Path buttons should no longer be grayed out. Press the Start button. HI How to change the port number of FTActivation Boost other than 54967. i have found that the FTActiveBoost is the only service running on that Port 54967 PID as shown below [url=http://www.99poze.ro/p/d5754ddba2aad228d3fc8aa53ed7cc6e.jpg][/url]+ But still the port is not opening.. Thank you.... Back to top corleone Junior Joined: 04 Oct 2017 Posts: 5 Posted: 02/12/2017 20:01    Post subject: On Turn Windows features did you check to install MSMQ DCOM Proxy, ASP NET Net 3.5....? If not install and eventually reinstall the entire packages. Be sure that this services are started as in With Registry Editor, you can modify the parameters for RPC. How to configure RPC dynamic port allocation to work with firewalls https://support.microsoft.com/en-gb/help/154596/how-to-configure-rpc-dynamic-port-allocation-to-work-with-firewalls RPC randomly allocated high TCP ports¹ TCP 1024 - 5000 49152 - 65535² But before trying to change Port you have to see if this Port is free. If it is free than the problem is elsewhere... Service overview and network port requirements for Windows https://support.microsoft.com/en-gb/help/832017/service-overview-and-network-port-requirements-for-windows Back to top AnveshG Junior 2 Joined: 14 Aug 2017 Posts: 38 Location: India Posted: 03/12/2017 07:22    Post subject: corleone wrote: On Turn Windows features did you check to install MSMQ DCOM Proxy, ASP NET Net 3.5....? If not install and eventually reinstall the entire packages. Be sure that this services are started as in With Registry Editor, you can modify the parameters for RPC. How to configure RPC dynamic port allocation to work with firewalls https://support.microsoft.com/en-gb/help/154596/how-to-configure-rpc-dynamic-port-allocation-to-work-with-firewalls RPC randomly allocated high TCP ports¹ TCP 1024 - 5000 49152 - 65535² But before trying to change Port you have to see if this Port is free. If it is free than the problem is elsewhere... Service overview and network port requirements for Windows https://support.microsoft.com/en-gb/help/832017/service-overview-and-network-port-requirements-for-windows HI Corleone Dcom launcher and com+ event services are started and automatic as shown below. 54967 port is free and established a connection with FTActivationBoost service while opening FTAManager application as shown below. [url=http://www.99poze.ro/p/304109dead2e1023e20a4a12c244dd9a.jpg][/url]+ [url=http://www.99poze.ro/p/ea5d6a3ff1748db820ffc2a071b1ea93.jpg][/url]+ [url=http://www.99poze.ro/p/a1d21f05a8f2e4e66f38e94a3c825fa2.jpg][/url]+ Is it Necessary to change the port of FTACtivation Boost other than 54967. If so, pls let me know the port change procedures.. Thank ou so much for your Support. Waiting for the Solution.. Back to top corleone Junior Joined: 04 Oct 2017 Posts: 5 Posted: 04/12/2017 18:27    Post subject: on kb from Microsoft you have all information. but..if port is free and do not work...my advice is to install again on a fresh os on right order. Back to top AnveshG Junior 2 Joined: 14 Aug 2017 Posts: 38 Location: India Posted: 05/12/2017 07:02    Post subject: Hi Corleone recently i have done server client application with Indusoft web studio SCADA. For the SCADA Activation, i have used Soft Key that links with my Network Address( MAC Address). Factory Talk Also uses the same Network Address to activate the softy thru Activation Manager. I have uninstalled Web studio and the Factory Talk started the issue. I think there might be a conflict or link broken to FT Activation Manager. Yes, I have reinstalled the OS and everything was fine. Now, port 54967 is using a higher port of the Foreign IP Address for communications and working fine. [url=http://www.99poze.ro/p/642741334e1964fae2d4a28e6af4bf11.jpg][/url]+ Thank You for your Support Mr. Corleone... Back to top Display posts from previous:  Oldest FirstNewest First         plc.myforum.ro Forum Index -> ALLEN-BRADLEY(Rockwell Automation) Reg. U All times are GMT + 2 Hours Page 1 of 1   Jump to: Select a forum PLC's Users International Forum----------------Board RulesPLC TutorialsSIMATIC Automation Systems -Reg.USimatic Automation SystemsLinksGE Fanuc Emerson Reg. UGE Fanuc Emerson ALLEN-BRADLEY(Rockwell Automation) Reg. UALLEN-BRADLEY(Rockwell Automation)OMRON Reg. 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